Support Ticket Form Template
A support request is easier to act on when it arrives with a reply address, a priority, a short summary, enough detail to reproduce the problem, and a screenshot of what went wrong. This template captures those basics, and the screenshot upload field is optional so nobody is blocked from filing a ticket.
Who it's for
- Small support teams that want a consistent intake form instead of a shared inbox.
- SaaS founders and agencies handling bug reports, change requests, and account questions.
- Internal teams running a lightweight help desk for tools, equipment, or facilities.
When to use it
- Replace a general contact form when every message needs triage by urgency.
- Give users a clear place to report a bug or request help with an account.
- Collect screenshots or supporting files alongside the written description.
Form spec
Every question this template ships with, how it is asked, and whether respondents have to answer it.
Email address
text-input
RequiredPriority
single-select
RequiredIssue summary
text-input
RequiredDetailed description
text-area
RequiredAttach a screenshot
file-upload
OptionalHow to customize it
Open the template in the builder and change only what your workflow needs. The questions stay connected to the same form and response flow.
- 1Add a category or product-area select so tickets can be grouped before review.
- 2Point the included screenshot upload field at a Google Drive folder, or add more upload fields for logs and documents.
- 3Change the priority options to match your service levels or response targets.
- 4Sync tickets to Google Sheets so the support or engineering team can triage them in a shared view.
Frequently asked questions
The template includes an email address, priority, issue summary, detailed description, and an optional screenshot upload. The first four fields are required by default; the screenshot is not.
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Start with this template
Open it in the builder, adjust the questions, and share the form when it is ready.