Customer Feedback Form Template
Good customer feedback asks for a judgement, then gives people room to explain it. This customer feedback form template combines a satisfaction choice, a recommendation question, a simple score, and an optional comment field so customers can respond quickly or go into detail.
Who it's for
- SaaS and service businesses that want a repeatable feedback form after support, onboarding, or a purchase.
- Course creators and community teams that need a lightweight check-in without a long research survey.
- Product teams that want an optional score and a written suggestion in the same response.
When to use it
- Follow up after a support conversation or a completed project while the experience is still fresh.
- Run a quarterly satisfaction check-in and compare responses over time.
- Collect a quick recommendation signal and ask what would make the customer more likely to recommend you.
- Collect client feedback after a delivered project or engagement, with the questions renamed to the work the client received.
Form spec
Every question this template ships with, how it is asked, and whether respondents have to answer it.
How satisfied are you with our service?
single-select
RequiredWould you recommend us to a friend?
radio-group
RequiredRate your overall experience
slider
OptionalWhat can we improve?
text-area
OptionalHow to customize it
Open the template in the builder and change only what your workflow needs. The questions stay connected to the same form and response flow.
- 1Change the satisfaction labels to match your service, such as speed, quality, or overall experience.
- 2Keep the slider optional for a low-friction form, or require it when you need a score for every response.
- 3Adjust the 0–10 range and step on the slider without changing the underlying form structure.
- 4Add a customer or order field if you need to match feedback to a specific account.
Frequently asked questions
The template includes a satisfaction single-select, a recommendation radio group, an optional 0–10 experience slider, and an optional text area for suggestions.
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Start with this template
Open it in the builder, adjust the questions, and share the form when it is ready.